Our Returns, Refunds & Complaints Policy

Your Fresh Flowers Guarantee in Barnet

At Barnet Flowers, we take great pride in being your trusted local florist, serving households and businesses throughout Barnet and the nearby area. Our promise is simple: every bouquet and arrangement is hand-selected for maximum freshness and beauty, ensuring you always receive high-quality fresh flowers.

Damaged-On-Arrival Policy

We understand how disappointing it can be to receive flowers that do not meet your expectations. While we package every order with care, in rare instances, flowers may arrive damaged due to transit. Please inspect your flowers upon delivery. If your blooms are damaged on arrival, notify us as soon as possible with photographic evidence to help us quickly resolve the issue.

Our Freshness Window Commitment

We guarantee the freshness of all our flowers for a minimum of five days from the date of delivery, provided they are cared for according to our instructions. If, for any reason, your flowers do not remain fresh within this period, please let us know. Our Barnet team will be happy to assess your concern and address it promptly, upholding our fresh flowers guarantee for local customers.

Refund and Replacement Options

Your satisfaction is our priority. If flowers arrive damaged or fail to meet our – and your – freshness expectations within the guaranteed window, you may choose between a full refund or a complimentary replacement. In order to process your request, please contact us promptly with a description of the issue and relevant photographs. Our team will review your request and offer the most suitable solution as quickly as possible, ensuring no hassle for you.

How to Make a Complaint

Our goal is to make every Barnet Flowers experience delightful. If you’re dissatisfied, we encourage you to outline your complaint in writing so we have a clear understanding of the issue. Please provide all relevant details about your order, including delivery date and photographic evidence if applicable. Our dedicated customer care team will acknowledge your complaint and aim to resolve it to your complete satisfaction, keeping you updated throughout the process. All complaints are treated professionally and confidentially.

Trusted Local Barnet Florist

We have built our reputation as a reliable, caring Barnet florist by consistently delivering exceptional flowers and outstanding service for local homes and workplaces. We value your trust and loyalty, and commit to resolving any concerns with transparency and efficiency. Your confidence in Barnet Flowers is our top priority, and we are always here to help.

Contacting Us for Returns, Refunds & Complaints

To initiate a return, request a refund or replacement, or make a complaint, please reach out to our customer care team using your order number and delivery date for reference. We strive to respond promptly and resolve every issue with the care and dedication you expect from Barnet’s local florist of choice.