Terms of Sale for Barnet Flowers Online Delivery

Barnet Flowers E-Commerce Terms & Conditions

Introduction

Welcome to Barnet Flowers. These Terms & Conditions govern your use of our website and your purchase of flower arrangements and related products through our online flower delivery service in Barnet and the surrounding areas. By placing an order on our website, you are agreeing to these terms in full. Please read them carefully before ordering.

Scope of These Terms

These terms and conditions apply to all purchases made by customers within Barnet and the surrounding areas using the Barnet Flowers website. They outline the rights and obligations of both parties regarding the sale and delivery of floral products via our e-commerce platform.

Order Process

When you place an order for flower delivery on our website, you are making an offer to purchase products in accordance with these Terms & Conditions. The step-by-step process is as follows:

Product Selection: Browse our selection of floral arrangements and choose your preferred items, customisations, and delivery options.
Order Details: Enter all required details, including recipient information, delivery address in Barnet or surrounding area, preferred delivery date, and any special instructions.
Review: Double-check your order summary to ensure all details are correct before proceeding to payment.
Payment: Complete payment using our secure payment system.
Confirmation: Upon successful payment, you will receive an Order Confirmation. This confirmation is acceptance of your offer and forms a contract between you and Barnet Flowers.

Please note that all orders are subject to product availability and our acceptance. We reserve the right to cancel or decline an order for any reason, including but not limited to incorrect information, unavailability of certain flowers, or situations where delivery is not feasible.

Payments

Full payment must be made when ordering. We accept commonly used UK debit and credit cards, as well as any online payment methods specified at checkout. All prices listed on our website are in Pounds Sterling (GBP) and are inclusive of VAT unless stated otherwise.

If payment is not authorised or declined, your order will not be processed. Once your payment is authorised and your order is confirmed, you will receive an electronic receipt.

Delivery

Barnet Flowers provides online flower delivery within Barnet and neighbouring areas as specified on our website. Delivery costs and timescales will be displayed before you confirm your order.

While we strive to deliver your flowers on your chosen date, occasionally external factors may impact this (such as adverse weather, issues with third-party couriers, or demand surges during peak seasons). We cannot accept liability for late delivery due to circumstances beyond our control. If you provide incorrect or incomplete delivery information, we cannot be responsible for missing or delayed deliveries.

Please note that flower arrangements may vary slightly from images due to seasonal availability and variations in supply. In such cases, we will substitute with flowers of equal or greater value, maintaining the overall look and style of the arrangement.

Cancellations and Amendments

If you wish to cancel or amend your order, you must contact us as soon as possible after making the order. Due to the perishable nature of flowers, cancellations and amendments can only be accommodated if your request is received before the flowers have been prepared or dispatched.

If cancellation is requested after the order has been prepared or dispatched, we regret that we cannot offer a refund.

You have statutory rights to cancel certain types of purchases, but these do not apply to perishable items such as flowers, except in circumstances where the goods are defective or damaged upon arrival.

Returns and Refunds

We take great care to ensure your flowers arrive fresh and in excellent condition. In the unlikely event that you receive a faulty, damaged, or incorrect product, please contact us within 24 hours of delivery. Provide clear photographs and a description of the issue. Once the problem is verified, we may—at our discretion—offer a replacement, a credit note, or a full/partial refund. Please note that we may require the products or packaging to be returned for inspection.

Our Products

Whilst we strive to accurately portray each arrangement on our website, flowers are natural products, and some variation in colour, size, or shape may occur. Some arrangements may contain flowers in bud to ensure longer life.

We reserve the right to substitute unavailable items with those of a similar style and equivalent or greater value without notice. Any accessories, containers, or vases are included only when specifically stated.

Personal Messages

We may offer you the opportunity to include a personal message with your flower delivery. We reserve the right not to transmit or deliver messages that contain offensive, abusive, or inappropriate language.

Customer Responsibilities

You are responsible for providing accurate and complete delivery details, including a correct address and contact phone number for the recipient. We will not be responsible for failed deliveries arising from incorrect delivery details.

If the recipient is not at home or available at the time of delivery, we will follow delivery instructions provided, such as leaving the order in a safe place or with a neighbour when feasible. In the absence of such instructions, our driver may leave a calling card and attempt redelivery once. After that, further delivery attempts may incur an additional charge.

Liability

We shall not be liable for any indirect, consequential, or special damages arising from our provision of floral products or the failure to deliver on time for reasons beyond our control.

Our total liability, including for negligence or breach of contract, shall not exceed the total amount you have paid for the relevant order.

Nothing in these Terms & Conditions excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or any other liability that cannot be excluded by law.

Intellectual Property

All content on our website, including photographs, text, and logos, is the property of Barnet Flowers and may not be used or reproduced without written permission.

Privacy & Data Protection

Your personal data is handled in accordance with our Privacy Policy, which details how we collect, use, and protect your information. We use your information only to process your order and provide the best service possible. Payment data is processed securely and is not stored on our systems.

Events Beyond Our Control

We are not liable for any failure or delay in delivering your order if such delay or failure results from events or circumstances outside our reasonable control, including but not limited to strikes, lock-outs, accidents, adverse weather, or supply chain disruptions.

Variation of Terms

Barnet Flowers reserves the right to amend these Terms & Conditions at any time. Any changes will be effective immediately upon posting on our website. Please check back regularly to review the current version.

Governing Law and Jurisdiction

These Terms & Conditions and all transactions relating to your order shall be governed and construed in accordance with the laws of England and Wales. You agree that the courts of England and Wales will have exclusive jurisdiction to resolve any disputes arising under or in connection with these Terms.

Severability

If any provision of these Terms & Conditions is found to be unlawful, invalid, or unenforceable, that provision shall be deemed deleted, and the remainder of the terms shall remain in full force and effect.

Entire Agreement

These Terms & Conditions, together with your Order Confirmation, set out the entire agreement between you and Barnet Flowers for the sale and supply of floral goods via our online store.

Contact and Customer Support

Should you have queries regarding your order, these Terms, or require assistance with our flower delivery service, please visit our website for our current contact options. Our customer service team will be happy to help.

Note on Area of Application

These terms apply to all customers of Barnet Flowers in Barnet and the surrounding areas who order flower arrangements for online delivery. By using our website and placing an order, you acknowledge and accept these Terms & Conditions.